Diploma in Operations Management (Ops)

Q: What skills are needed to become an operations manager?

Operations managers need both hard and soft skills to excel in their position. You must have technical acumen, be able to work in a team, have communication and organizational skills, have leadership capabilities, and time management skills. Alison’s Diploma in Operations Management (Ops) will teach you all this and more.

Q: What are the roles and responsibilities of an operations manager?

As an operations manager, you are responsible for the planning, directing, organising and controlling functions of a business with the purpose of helping the business achieve its objectives, increase productivity and maximise profits. Access training for a career in this rewarding field with the Diploma in Operations Management (Ops) .

Learn the central principles and practices that drive smart operations management in this free online diploma course.

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Avg. Duration6-10 Hours
Available Languages (2)
English
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- English
- Spanish
This course is
CPD-Accredited

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Learning Outcomes

In this free course, you will learn how to:

Define the role of operations management in decision-making
Outline the historical development of operations management
Explain the ‘input/output’ transformation model
Calculate ‘overall equipment effectiveness’ (OEE)
Compare the two key types of quality management approaches
Discuss the four types of inventory management technique
Describe the four stages of Hayes and Wheelwright’s ‘Four Stages of Operations Contribution’
Define the four major types of quality costs
Identify the main causes of the ‘bullwhip effect’ (or ‘Forrester effect) in the supply chain & explain how to combat it
State the purpose of the ‘lean production’ philosophy
Describe the purpose of ‘kanban systems’ and ‘heijunka boxes’

Knowledge & skills you will learn

Course Overview

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